Effective Date: August 1, 2026

Last Updated: September 1, 2026

Welcome to ShadeenLife Platform (“ShadeenLife”, “we”, “us”, or “our”).

ShadeenLife is a digital ecosystem designed to connect individuals, customers, professionals, service providers, businesses, and communities through digital services, commerce, marketplace solutions, and other technology-enabled opportunities.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and what choices you have regarding your information.

By accessing or using ShadeenLife, creating an account, submitting information, booking a service, making a purchase, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

• The ShadeenLife website and web applications

• ShadeenLife mobile applications, where applicable

• User accounts and profiles

• Service booking and marketplace features

• Business and service-provider accounts

• Customer support and communication channels

• Promotional campaigns and forms operated by ShadeenLife Platfrom,

• Other digital services operated by or on behalf of ShadeenLife Platfrom,

This policy applies to customers, visitors, service providers, business users, partners, and other individuals interacting with the platform.

2. Information We Collect

Depending on how you use ShadeenLife, we may collect the following categories of information.

2.1 Account Information

When you create an account, we may collect:

• Full name

• Email address

• Mobile/telephone number

• Username

• Password or authentication information

• Profile photo, where provided

• Account type

• Business information, where applicable

• Account preferences

Passwords are intended to be stored using appropriate security mechanisms such as secure hashing rather than plain-text storage.

2.2 Contact and Address Information

When required to provide a service, complete an order, or communicate with you, we may collect:

• Address

• Country

• Division/state

• District/city

• Area/locality

• Postal code

• Delivery address

• Service location

We only request location or address information when it is reasonably necessary for the relevant service or functionality.

2.3 Service and Booking Information

If you use ShadeenLife to request or book services, we may collect:

• Service category

• Service requirements

• Booking details

• Preferred date and time

• Service location

• Communication history related to the booking

• Service-provider/customer interactions

• Booking status

• Reviews and ratings

This information may be necessary to connect customers with appropriate service providers and to facilitate the requested service.

2.4 Business and Service Provider Information

Businesses and service providers may be required to provide additional information, including:

• Business name

• Business category

• Business contact information

• Service areas

• Business address

• Service descriptions

• Business profile information

• Working hours

• Portfolio or business images

• Verification-related information where required

Some business information may be displayed publicly on the platform when necessary to provide marketplace or business-discovery functionality.

2.5 Transaction and Payment Information

When you purchase a product, book a service, subscribe to a plan, or make a payment, we may collect transaction-related information such as:

• Transaction ID

• Order ID

• Payment status

• Payment method

• Amount paid

• Currency

• Billing information

• Refund information

Where payments are processed through third-party payment gateways, payment card credentials, banking credentials, PINs, OTPs, or other sensitive payment authentication information may be handled directly by the relevant payment provider rather than stored by ShadeenLife.

We do not intentionally request your payment PIN, OTP, password, or other authentication credentials through ordinary customer-support communication.

3. Automatically Collected Information

When you access ShadeenLife, certain technical information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Language preferences

• Pages or features accessed

• Referring website

• Date and time of access

• Session information

• Log and diagnostic information

This information helps us maintain platform security, diagnose technical problems, understand platform usage, and improve our services.

4. Cookies and Similar Technologies

ShadeenLife may use cookies, local storage, session technologies, pixels, analytics tools, and similar technologies.

These technologies may be used for:

• Authentication

• Maintaining login sessions

• Remembering preferences

• Security

• Website performance

• Analytics

• Improving user experience

• Understanding how users interact with our platform

• Marketing and advertising measurement, where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the platform.

5. How We Use Your Information

We may use collected information for legitimate business and service purposes, including:

Service Delivery

• Creating and managing accounts

• Providing requested services

• Processing bookings and orders

• Connecting customers with service providers

• Processing transactions

• Delivering products or services

• Managing subscriptions

Communication

• Sending account-related notifications

• Confirming bookings and orders

• Providing customer support

• Responding to inquiries

• Sending important service announcements

• Communicating security or policy updates

Platform Improvement

• Improving website and application functionality

• Understanding user behavior

• Developing new services

• Personalizing relevant features

• Monitoring performance

• Troubleshooting technical issues

Security and Fraud Prevention

• Detecting suspicious activity

• Preventing unauthorized access

• Protecting accounts

• Investigating fraud or abuse

• Enforcing platform rules

• Maintaining platform security

Legal and Regulatory Compliance

We may process information where necessary to:

• Comply with applicable laws and regulations

• Respond to lawful requests from government or regulatory authorities

• Resolve disputes

• Establish or defend legal claims

• Protect the rights, property, and safety of ShadeenLife, users, and others

6. Data Sharing Policy

We do not sell your personal information as a commercial product.

However, certain information may be shared with third parties when reasonably necessary to provide services, complete transactions, operate the platform, or comply with legal obligations.

6.1 Service Providers

When you request a service, relevant information may be shared with the selected or assigned service provider.

For example, information such as:

• Name

• Contact number

• Service location

• Booking details

• Service requirements

may be shared when necessary to enable the provider to fulfill the requested service.

6.2 Businesses and Marketplace Participants

If you interact with a business or service provider through ShadeenLife, information necessary to complete that interaction may be shared with the relevant party.

The amount of information shared will depend on the specific service or transaction.

6.3 Payment Service Providers

Payment-related information may be shared with or processed by third-party payment processors to:

• Authorize transactions

• Process payments

• Verify transaction status

• Process refunds

• Detect fraudulent transactions

Third-party payment providers may have their own privacy policies and terms.

6.4 Delivery and Logistics Providers

If a product or physical service requires delivery or logistics support, relevant information such as:

• Recipient name

• Phone number

• Delivery address

• Order information

may be shared with the relevant delivery or logistics provider.

6.5 Technology and Infrastructure Providers

We may use third-party providers for services such as:

• Cloud hosting

• Database infrastructure

• Email delivery

• SMS delivery

• Analytics

• Error monitoring

• Security

• Backup

• Communication

• Customer support

These providers may process information only to the extent necessary to provide services to us and are expected to maintain appropriate security and confidentiality.

6.6 Legal and Government Authorities

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a valid legal process

• Respond to government or regulatory requests

• Prevent fraud or abuse

• Protect users or the public

• Protect our legal rights

• Investigate suspected illegal activity

We will seek to limit such disclosure to information reasonably necessary for the applicable purpose.

7. Publicly Available Information

Some information may be publicly visible depending on the features you use.

For example, a business or service-provider profile may display:

• Business name

• Service category

• Service description

• Business/service area

• Public profile image

• Portfolio information

• Reviews and ratings

• Other information intentionally published by the account owner

Users should avoid publishing sensitive personal information in public profile fields, reviews, comments, or other publicly accessible areas.

8. User-Generated Content

If you submit:

• Reviews

• Ratings

• Comments

• Photos

• Business information

• Service information

• Portfolio content

• Other publicly visible content

you understand that such information may become visible to other users or the public depending on the relevant feature.

Please do not submit confidential or sensitive information in publicly accessible areas.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Misuse

• Alteration

• Destruction

• Accidental disclosure

Security measures may include:

• Encryption in transit

• Secure authentication

• Password hashing

• Access controls

• Server security

• Monitoring and logging

• Backup and recovery procedures

• Security updates

• Administrative controls

However, no internet-based system can guarantee absolute security. Therefore, while we take reasonable steps to protect your information, we cannot guarantee that information transmitted over the internet will always be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Providing services

• Maintaining accounts

• Completing transactions

• Customer support

• Security and fraud prevention

• Legal and regulatory compliance

• Resolving disputes

• Maintaining appropriate business records

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

11. Your Privacy Choices and Rights

Depending on applicable law and the nature of the information, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion where applicable

• Update account information

• Withdraw consent where processing is based on consent

• Request information about certain data processing activities

• Object to certain uses of your information where applicable

Some requests may be subject to legal, contractual, security, or operational limitations.

To make a privacy-related request, contact us using the information provided below.

12. Account Deletion

You may request deletion of your ShadeenLife account or personal information by contacting our support team.

Before processing a deletion request, we may need to verify your identity and account ownership.

Certain information may need to be retained where required for:

• Legal compliance

• Fraud prevention

• Financial or transaction records

• Dispute resolution

• Security purposes

• Enforcement of agreements

Where retention is legally or operationally necessary, the relevant information will be retained only for the applicable period.

13. Marketing and Promotional Communications

With appropriate permission or where otherwise permitted by applicable law, ShadeenLife may send:

• Promotional offers

• Product updates

• Service announcements

• Newsletters

• Platform updates

• Business opportunities

• Marketing communications

You may unsubscribe from non-essential promotional communications using the available unsubscribe mechanism or by contacting us.

Please note that certain essential communications, such as security notifications, transaction confirmations, account notices, and service-related messages, may still be sent.

14. Third-Party Services and Links

ShadeenLife may contain links, integrations, or services provided by third parties.

Examples may include:

• Payment providers

• Social login providers

• Maps/location services

• Communication providers

• Analytics providers

• Delivery partners

• External business/service providers

Third-party services operate according to their own terms and privacy policies.

ShadeenLife is not responsible for the privacy practices of independent third-party websites or services that we do not control.

15. International Data Processing

Some technology, hosting, analytics, communication, or service providers used by ShadeenLife may process information from locations outside Bangladesh.

Where applicable, we take reasonable measures to ensure that personal information is processed with appropriate safeguards and for legitimate business purposes.

16. Children's Privacy

ShadeenLife is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in a manner that violates applicable requirements, we may take reasonable steps to delete the information.

Parents or legal guardians who believe that a child has provided personal information may contact us.

17. Data Accuracy

We aim to maintain accurate and reliable information.

Users are responsible for providing accurate information and keeping their account information updated.

If you identify incorrect or outdated information associated with your account, you may request correction through our support channels.

18. Data Breach and Security Incidents

If ShadeenLife becomes aware of a security incident involving personal information, we will assess the incident and take reasonable measures to contain, investigate, and mitigate its effects.

Where notification is required by applicable law or regulation, we will follow the applicable notification requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes in technology

• Changes in data-processing practices

• Changes in applicable laws or regulations

• Security or operational improvements

When we make significant changes, we may provide notice through the website, application, email, or other appropriate communication channels.

The “Last Updated” date at the top of this policy indicates when the policy was most recently revised.

20. Consent

By using ShadeenLife, creating an account, submitting information, placing an order, requesting a service, or using features that require personal information, you acknowledge the applicable collection and processing of information described in this Privacy Policy.

Where applicable, we will request specific consent before collecting or processing information that requires consent.

You may withdraw consent where legally permitted; however, withdrawing consent may affect our ability to provide certain services or features.

21. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.

ShadeenLife Platform

Email: info@shadeenlife.com
Phone: +8801831151528
Location: Bangladesh

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

22. Important Notice

ShadeenLife is committed to responsible data handling, transparency, user privacy, and reasonable information security.

We collect and use information primarily to operate the platform, provide requested services, facilitate transactions and interactions, improve our services, maintain security, and comply with applicable legal requirements.

We do not intend to use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without appropriate notice or legal basis.

© 2026 ShadeenLife Platform. All rights reserved.